Effective Date: September 22, 2026

At MASTER CHARCOAL, we are dedicated to delivering premium Indonesian natural charcoal to customers who value quality and performance. We are equally committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, place an order, or contact us. This information may include:

• Contact Data: Name, email address, phone number, and shipping/billing address.
• Payment Data: Payment instrument details necessary to process your orders (such as credit card numbers or banking details managed by our payment processors).
• Technical Data: IP address, browser type, operating system, and access times collected automatically via cookies.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• To fulfill and manage your orders, payments, returns, and exchanges.
• To communicate with you regarding your account, orders, or inquiries.
• To improve our website, products, and overall customer experience.
• To comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third-party service providers to help us operate our business, such as shipping carriers to deliver your charcoal, payment processors, and website hosting providers. All third parties are required to maintain the confidentiality and security of your data.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no electronic transmission over the internet can be guaranteed 100% secure.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the details provided below.

6. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page.

7. Contact Us

If you have questions or comments about this policy, you can contact us via our website's official communication channels.

Effective Date: September 22, 2026

Welcome to MASTER CHARCOAL. By accessing our website and purchasing our premium Indonesian natural charcoal, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Agreement to Terms

By using our site, you confirm that you are at least the age of majority in your state or province of residence and that you agree to these Terms. If you do not agree, you must not use our website or services.

2. Products and Orders

All orders are subject to availability and acceptance by MASTER CHARCOAL. We reserve the right to refuse or cancel any order at our sole discretion. We make every effort to display the descriptions and specifications of our natural charcoal as accurately as possible, but we do not warrant that product descriptions are completely error-free.

3. Pricing and Payment

Prices for our products are subject to change without notice. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Payment must be received by us before our acceptance of an order.

4. Shipping and Delivery

Shipping dates are estimates only and cannot be guaranteed. MASTER CHARCOAL is not liable for delays in delivery caused by shipping carriers, customs clearance procedures, or any unforeseen circumstances beyond our reasonable control.

5. Limitation of Liability

To the maximum extent permitted by applicable law, MASTER CHARCOAL shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or the inability to use, our products or website.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of MASTER CHARCOAL and is protected by applicable intellectual property laws. You may not reproduce or distribute any content without our prior written permission.

7. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws governing our business operations, without regard to its conflict of law provisions.